Michiana Detail Company
Service & PolicIES v4
Business Type: Mobile automotive detailing - we come to your home, work, or apartment (where allowed), serving Mishawaka, South Bend, Granger, Elkhart, and the greater Michiana area.
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1. Service Area & Access
We currently serve the greater Michiana region, focused on Mishawaka, South Bend, Granger, Elkhart, and nearby communities.
Our standard service area includes Mishawaka, South Bend, Granger, Elkhart, and immediately surrounding communities. There is no extra charge within this standard service area. Locations significantly outside this area may incur a travel fee, always discussed with you in advance.
A safe, legal parking spot is required (driveway, private lot, or approved apartment/work parking).
The vehicle must be unlocked, or keys provided, for interior services.
For apartment complexes or workplaces, the customer is responsible for ensuring property rules allow on-site detailing.
By booking, you confirm we have permission to be on the property and to perform detailing services there during the scheduled time.
For everyone’s safety, please keep children and pets away from the immediate work area while we are detailing. We use electrical equipment, hoses, and chemicals that can be hazardous if disturbed.
We require access to a standard outdoor electrical outlet at your location for all appointments, and to a water spigot for services that involve exterior washing or hot-water extraction. If either is not available, please let us know at booking so we can confirm what services are possible.
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2. Booking & Scheduling
Appointments are booked by phone, text, email, or online booking (when available).
You will receive an estimated arrival window; unexpected delays (traffic, weather, prior job running long) will be communicated as soon as possible.
Same-day appointments may be limited based on routing and availability.
Service times are good-faith estimates and may vary based on actual vehicle condition. Our services are based on results and workmanship, not on a strict time limit.
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3. Pricing & Quotes
Core package pricing and grand opening specials are listed on the current pricing sheet and service menu, currently including the Quick Interior Refresh and Full Interior Reset packages.
Additional packages, such as exterior and full detail options, may be added in the future and will be listed on the service menu as they become available.
Launch (“Grand Opening”) pricing is available for a limited time and may change as standard pricing takes effect.
Prices shown apply to standard-size sedans in typical condition; final pricing for larger vehicles or unusually heavy soil is confirmed before work begins.
All quotes are given in good faith based on information provided; if the vehicle’s actual condition is significantly different, pricing may be adjusted with your approval before work continues.
Maintenance plans, household/package discounts, and promotional offers may be available from time to time. Unless clearly stated otherwise, all standard policies in this document (including deposits, cancellations, rescheduling, and travel fees) also apply to discounted and maintenance-plan appointments.
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4. Vehicle Condition & Preparation
Please remove personal items, trash, and valuables from the vehicle before your appointment when possible.
We are not responsible for personal items left in the vehicle; any items found will be placed in a bag or safe area inside the vehicle.
Extremely heavy contamination (mold, mildew, vomit, blood, rodent droppings, or other biohazards) must be disclosed in advance and may require a specialized quote or referral elsewhere.
If biohazards or infestations (e.g., bodily fluids, excessive mold, rodent droppings, needles, bed bugs, etc.) are discovered after we begin, we may stop work immediately. A partial service or trip fee may still apply to cover time and materials used up to that point.
If the vehicle is packed with belongings to the point that we cannot safely access surfaces, we may:
Charge an additional fee for item handling, or
Decline or reschedule the job.
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5. Add-Ons, Large Vehicles & Extra Charges
Add-on examples (see current pricing sheet for details):
Headlight restoration (priced per pair; grand opening and standard rates available).
Pet hair removal / heavy soil fee (quoted based on condition).
Large vehicles (3-row SUVs, trucks, vans, oversized vehicles) are priced on request and confirmed before work starts.
Extra time or materials required due to extreme conditions (excess pet hair, sand, glitter, stains, etc.) may incur additional charges, always discussed with you first.
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6. Weather & Working Conditions
As a mobile service, we may reschedule in cases of:
Heavy rain or storms
Extreme cold or heat
Unsafe driving conditions (snow/ice)
Light rain or mild weather may be workable depending on location (covered parking, garage, carport).
In extreme temperatures, certain services (especially exterior washing or extraction) may be limited or rescheduled for equipment safety and to avoid damage to your vehicle.
If conditions are unsafe for equipment or staff, we reserve the right to reschedule and will contact you as early as possible.
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7. Cancellations, Rescheduling & No-Shows
We ask for at least 24 hours’ notice to cancel or reschedule when possible.
A 25 percent deposit is required for all services at the time of booking to hold your appointment. Your appointment is not confirmed until the deposit is received. Deposits are applied to your final bill after the work is completed.
If you cancel or reschedule with more than 24 hours’ notice, your deposit can be transferred to a new appointment date or refunded on request.
If you cancel or reschedule with less than 24 hours’ notice, we reserve the right to retain your deposit as a late-cancellation fee.
If we arrive and cannot access the vehicle (no keys, locked vehicle, customer unavailable) or the job is refused on-site, this may be treated as a no-show and your deposit may be retained. For significant travel or repeated no-shows, a separate trip fee (up to $50) may also apply.
Repeated last-minute cancellations or no-shows may require full prepayment for future bookings.
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8. Satisfaction & Quality
Our goal is to deliver professional, dealership-grade results at your location.
At the end of the detail, you will have an opportunity to walk around the vehicle and review the work.
If you notice any areas that need attention, please let us know before we leave so we can address them on the spot when possible.
If an issue is discovered after the appointment, contact us within 24 hours with photos and details; reasonable corrections may be scheduled at our discretion.
Detailing results will vary based on vehicle age, materials, and prior condition. We do not guarantee complete removal of every stain, scratch, or odor. Our commitment is to make a significant, professional-grade improvement within the limits of what is safe for your vehicle’s surfaces.
Redo or touch-up work is offered at our discretion for specific missed areas, not as full refunds or full re-details, unless otherwise agreed in writing.
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9. Liability, Pre-Existing Damage & Limitations
We exercise care with every vehicle, using industry-standard chemicals and tools for modern finishes.
Pre-existing damage (scratches, chips, faded clear coat, stains, loose trim, etc.) will be noted when possible; we are not responsible for issues caused by age, prior misuse, or hidden defects that become visible after cleaning.
Some stains, odors, and defects may not be fully removable without risk of damage; in those cases, we will discuss options and limitations with you before proceeding.
We are not a mechanical or body repair shop; services are limited strictly to aesthetic and cleaning/detailing work.
We are not responsible for failure or damage to pre-existing weak or failing materials, including but not limited to brittle interior plastics, loose trim, peeling clear coat, oxidized paint, or failing window tint.
We are not responsible for malfunction of pre-existing aftermarket parts or electronics (e.g., underglow, audio wiring, dash cams, remote starters) that may be disturbed during normal cleaning.
If you request engine bay or under-hood cleaning (when offered), it is performed at your risk. While we take care to avoid sensitive components, we cannot guarantee against issues arising from pre-existing wiring or sealing problems.
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10. Payment & Receipts
Payment is due upon completion of the service unless otherwise agreed in writing, minus any deposit already paid.
A 25 percent deposit is required for all services at the time of booking; see Section 7 for details on cancellations, rescheduling, and no-shows.
Accepted payment methods will be clearly stated at the time of booking (e.g., card, digital payment, or cash, depending on final setup).
Digital or printed receipts are available upon request for personal or business records.
Invoices not paid on the day of service may be subject to a late fee. Returned or disputed payments (e.g., chargebacks) may incur additional fees to cover bank charges and administrative time.
Gratuities are never required but are always appreciated if you feel we went above and beyond.
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11. Photos, Marketing & Reviews
With your permission, we may take before-and-after photos of your vehicle for our portfolio, website, and social media.
Unless you request otherwise, you agree that we may take before-and-after photos or short video clips of your vehicle during or after service.
Whenever we use customer vehicle photos or video for marketing or portfolio purposes, we will always blur or crop license plates, VINs, and other obvious personal identifiers.
No private customer contact information will be shared in marketing materials. We will never share your personal contact information, home address, or payment details in any marketing content.
We may ask satisfied customers to leave an honest review on Google or social platforms to help others find us.
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12. Contact & Booking
Phone / Text: 269-431-5997
Email: hello@michianadetail.company
Website / Booking: michianadetail.company
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13. Privacy & Personal Information
We store basic customer information (such as name, contact details, and service history) solely for scheduling, internal records, and service-related communication.
We do not sell or share your personal information with third parties for their own marketing.
You may request that we update or remove your contact information from our records, subject to any legal or accounting requirements to retain certain transaction data.
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Last updated: November 27, 2025
Version: v4
Michiana Detail Company is a trade name of Interactech LLC.
